Welcome to Ivy Journeys. By purchasing our outdoor and travel products, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General
These Terms and Conditions apply to all purchases made through Ivy Journeys.
By placing an order, you acknowledge that you have read, understood, and agreed to these terms.
2. Products
We make every effort to display product images and descriptions accurately. However, slight variations in color, size, or design may occur.
All products are subject to availability.
3. Orders
Orders can be placed online through our official platform.
Once an order is placed, you will receive a confirmation message or email.
We reserve the right to cancel any order due to product unavailability, incorrect pricing, or other unforeseen issues.
4. Payment
We currently accept Cash on Delivery (COD) only.
Customers are required to pay the full amount at the time of delivery.
5. Delivery
We aim to deliver orders promptly within the estimated timeframe provided at checkout.
Delivery times may vary depending on your location.
Customers must provide accurate delivery details. Ivy Journeys will not be responsible for delays or failed deliveries due to incorrect information.
6. Returns & Exchanges
Due to the nature of our products, returns are only accepted if the product is defective or damaged upon delivery.
Customers must notify us within 7 days of delivery by emailing [email protected] with proof of the issue.
Items must be unused and in original packaging to qualify for a return or exchange.
7. Limitation of Liability
Ivy Journeys is not responsible for any loss, damage, or injury arising from the use of our products beyond their intended purpose.
Our liability is limited to the value of the purchased product only.
8. Privacy
Your personal data will be handled in accordance with our Privacy Policy.
9. Changes to Terms
Ivy Journeys reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Continued use of our services after changes are posted constitutes acceptance of those changes.
10. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
📧 [email protected]