At Ivy Journeys, we want you to have the best experience with our outdoor and travel products. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
Returns are only accepted if the item is defective, damaged, or incorrect at the time of delivery.
Products must be returned in unused condition and in their original packaging.
Proof of purchase (order confirmation) is required.
2. Return Request Timeline
Customers must request a return within 7 days of delivery.
To initiate a return, please email us at [email protected] with your order details, photos of the issue, and the reason for the return.
3. Return Process
Once your return request is approved, our team will arrange for pickup or guide you on how to return the product.
Returned items must be packed securely to avoid further damage during transit.
4. Refund Policy
Refunds are processed within 10–14 business days after we receive and inspect the returned product.
Cash refunds at the time of pickup are not available.
5. Non-Returnable Items
Products damaged due to misuse, negligence, or normal wear and tear.
Items returned without original packaging.
Customized or special-order items.
6. Exchanges
If you prefer, you may request an exchange instead of a refund for eligible products. Exchanges are subject to product availability.
7. Contact Us
For any return or refund requests, please contact our support team at:
📧 [email protected]