At Ivy Journeys, we aim to deliver your outdoor and travel products quickly and safely. Please review our shipping and delivery guidelines below.
1. Order Processing
Orders are processed within 1–2 business days after confirmation.
You will receive an order confirmation message/email once your order is placed.
2. Delivery Timeframes
Standard delivery within 3–7 business days (depending on your location).
Remote or hard-to-reach areas may take up to 10 business days.
Delivery timelines may vary due to weather, holidays, or unforeseen courier delays.
3. Shipping Method
All orders are delivered through our trusted courier partners.
Currently, we only offer Cash on Delivery (COD) as the payment method.
4. Delivery Charges
Standard delivery charges may apply and will be displayed at checkout.
Free shipping offers may be available on selected products or promotional campaigns.
5. Delivery Responsibility
Customers must provide accurate delivery details at the time of placing an order.
Ivy Journeys will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.
6. Order Tracking
Once shipped, customers may receive tracking details (if available) via email or SMS.
You can contact us directly if you need assistance with tracking your order.
7. Failed Delivery
If a delivery attempt fails due to customer unavailability, our courier may attempt re-delivery.
In case of repeated failed attempts, the order may be canceled.
8. Contact Us
For any shipping-related inquiries, please contact us at:
📧 [email protected]